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Address: 7975 M-36, PO Box 608, Hamburg, Michigan 48139 · Phone: 810-231-2778 · Fax: 810-231-4778
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Nothing is a better measure of success than the praise from satisfied customers. Below is a sample of the feedback we receive about our work. Ask around, and you'll find the same thing - our customers appreciate our professionalism, our results, and our attention to detail. Read some of the letters that customers have sent us to see what people are saying.
Outstanding Work
Dear Mr. LaButte,
The purpose of this letter is to bring to your attention the outstanding work of one of your employees, Ryan Scott.
Ryan came to our house in May to bid on landscaping work, and he made me feel comfortable doing business with Todd Services. He beat out the competition with his knowledgeable and courteous answers to my many questions. He also helped us design landscaping that exceeded our hopes.
When the work was complete, I thanked Ryan. To my surprise, he responded that the thanks should go to Todd's Services, not him. He is an exemplary representative of your company.
I appreciate the professional results I have received from Todd's Services. I hope that Ryan will be recognized for his excellent work.
Sincerely,
Barbra C. Wells
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Job Well Done
Dear Todd & Kurt:
It is with great pleasure that my wife Judy and I congratulate you and your organization for the outstanding job that was done on the Phase I landscaping work at our home in Northville, MI.
The finished product not only gave us personal satisfaction and pleasure, but to our surprise, our friends, neighbors and the large number of car drivers who stopped to admire the work was overwhelming.
It takes many first class top professional people to get excellent results.
First, we would like to congratulate your on-site Foreman, Lalo, and his hard working staff. These men never stopped except for lunch. Lalo was extremely professional and helpful to Judy and I when changes were necessary. They were at our home from 8am till 8pm. I never say any of the workers leaning on a shovel all day. It was a joy watching their work ethic.
We want to thank Matt Iadipaolo for his design efforts and for helping Judy and I, and to Cody for the lighting installation and solid suggestions and good work. Cody is a get it done kind of guy.
I am looking forward to working with your organization again. It will be our pleasure to recommend Todd's Services to anyone.
Thanks again for all of your help, and congratulations on a job well done.
Sincerely,
N. Florio
Professional Employees
Dear Todd & Kurt,
We recently had the PLEASURE of dealing with your salesperson, Ed Esch, on the landscaping for our new home and I cannot begin to find words to express how satisfied we have been with him. I have lived in Brighton for 24 years and with employees like Ed I can see how you have grown from the old lawn mowing days to where you are today. I truly appreciate your commitment to your customers. I also need to comment on your work crews. There were no guys standing around leaning on shovels. These guys were in constant motion and I could tell that they took pride in what they were doing as well. I pray your business will know continued success and that you will maintain your high caliber of employees.
Warmest Regards,
C & L Dowding
Brighton, Michigan
Professionalism is Important
Dear Todd, Kurt and Sherry,
I want to pass along my sincere appreciation of the professionalism demonstrated by your company in executing the landscaping project at our home. I am totally satisfied with the outcome and ecstatic over the difference it has made in the setting and appearance from both inside and outside our home.
In addition, I want to commend the team that brought my vision to light. All the team members working on this project were courteous, respectful, energetic and professional. They demonstrated these characteristics through:
- Interpreting my vision
- Smiles and friendly greetings
- Responsiveness
- Offering alternatives
- "Work arounds" for the unexpected
- Rework for my satisfaction
- Daily clean-ups, never left the place a mess
- Obtaining necessary permits
- Preservation of existing shrubs and trees
- Removing their shoes to enter the house for the sprinkler system
- A final clean-up that I wouldn't have done differently myself
- Face to face communication ensuring our satisfaction
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You're a large company that obviously understands the importance of paying attention to detail. It's not always the big things that make a difference. My compliments again to Mike and the team for a job well done.
Thanks,
Aaron Geiese
Attention to Detail
Dear Todd, Mike Sekulich & Crew,
Rick and I would like to thank all of you for the outstanding job that you did on our new home. Our landscaping is absolutely beautiful! We love everything from the retaining wall, trees, plants, grass, to even the mulch!
Mike, you did a superb job with all of the planning and preparing of every detail. Keeping us informed and helping us solve many of our unexpected problems, such as building the retaining wall, finding someone to put our deck in, advice on fence and driveway issues, was so greatly appreciated. Because of your attentiveness, trustworthiness, and dependability and because of the enthusiasm, diligence, professionalism, and hard work that every crew member displayed, we received a magnificent landscape. We thank all of you for your extraordinary efforts.
With warmest regards,
Rick & Diane Dauksas
Special Recognition
Dear Todd and Kurt,
My husband and I just completed a landscaping project with Todd's Services. For us it was an extensive, multi-faceted landscaping project that included pavers, stamped concrete, vinyl fencing, transplanting, lighting system, hydro-seeding and irrigation system. From the onset of the project, we interacted with many of your employees and all of our interactions were positive even when the project encountered difficulties. Your employees worked very hard, have positive attitudes, and are very loyal to your company.
Special recognition goes to Tom Matthews. Tom took ownership of the project as if were his own. Tom is very patient with customers, excellent at problem solving and negotiating, and is outstanding in follow-up. It has been a pleasure working with him!
After securing several bids for our landscaping project, we decided to go with Todd's Services, Inc because you were able to handle all aspects of the project. We were presented with creative ideas while incorporating our own. TSI was very price competitive and we appreciate your Give Back to the Community Program.
Thank you,
Mike and Diana K.
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